The Value of a Little Patience When Automating Processes

When implementing a new process in a company, it takes some time to find a new rhythm of work. Routines and habits must change, and the team has to adjust to the new way of doing things. It requires patience, and sometimes, in the middle of the transition, you may wonder whether it will ever work.

Once the implementation is completed successfully, though, it’s beautiful to see. The process you had been working on now operates independently without you having to do anything about it. The team, the systems, and the processes have all adapted, and the new way of doing things is the new normal.

Automation and new process implementation take time, patience, and dedication. In today’s world, there is limited time, and everything was due yesterday, yet some things don’t happen instantly. It’s important to keep in mind that things won’t just automatically work, and making changes is not an easy feat.

[Photo: Craig Whitehead/Unsplash]

[Photo: Craig Whitehead/Unsplash]

Patience, Patience, Patience

Suppose you want to institute a new process for collecting company-wide metrics (Metrics and How They Can Benefit Your Business), and you’ve never done it before. Nobody in the team has much experience on the subject. When planning how soon you will have accurate, effective, and useful company-wide metrics, take into consideration that it will take time to train and change habits. The goal of the project and how it will benefit everybody in the company has to be communicated and discussed.

Once the project is implemented, the new way of doing things has first to find its path. As the project moves forward, you may find that the proposed method is not the one that works best. It might take some tries before the best way is discovered. When the path has been accepted, it becomes part of the way things operate. The routines are now implemented.

Sit Back and Watch

Once you and your team find the rhythm with the new process in place, it feels rewarding. People, systems, and processes all align. Things that may have been a problem before now, no longer take place. Everybody organizes around the new way of operating, and new actors will adapt to it in the future as well.

Automating actions in this way becomes very powerful when it’s magnified. Imagine this happening in not just one area of the company, but everywhere. The more that processes in a company can be set automatically or as part of an existing, well-rehearsed practice, the less time is spent worrying about routine actions.

[Photo: Pawel Czerwinski/Unsplash]

[Photo: Pawel Czerwinski/Unsplash]

Beware of Changes

Be careful, though, because once the grooves are in place, they are difficult to change again. The same process has to be followed to engrain a new practice within the company. Because these grooves are so powerful, the same, prior pattern of work will be the norm. A new pattern will have to be found and made into a habit yet again.

Ideally, a culture can be developed where flexibility is one of the company’s values, and alternate ways of doing things are easily adapted. In such a culture, the grooves can be easily be altered when necessary. It will still take work and dedication, but the company itself can be more malleable.

When more and more routines, processes, and practices become automatic, more time can be devoted to thinking about innovation and growth, and less time is spent worrying about normal operations. The investment pays off, and the company becomes lighter and more dynamic.


Pamela Ayuso is an author and the co-founder and CEO of Celaque. She is a real estate entrepreneur and developer who has executive leadership experience in two of the most successful real estate developers in Honduras — managing operations at Alianza and leading Celaque. Celaque develops office and residential buildings and manages a broad portfolio of properties. Pamela’s focus is on growing Celaque into a model for the 21st-century company.

In addition to her role as CEO at Celaque, Pamela is the author of Amazon best-selling book, Heptagram: The 7-Pillar Business Design System for the 21st Century. She offers practical business and personal development insights for other entrepreneurs and business leaders on her blog and LinkedIn. Her husband and her three wonderful daughters inspired the story of her first children’s book, Alicia and Bunnie Paint a Mural.       

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