The Value of Designing Your Firm as an Oasis
I recently received the best compliment I have received in a long time. I was talking with one of my company’s service providers, who said that she trusted our company implicitly. She is aware of how we manage the company, along with its processes and systems, and knows that she can rely on us to take care of our common interests.
As an example, she mentioned our many years of working together without any issues. She recalled a payment we were scheduled to make a year after a completed service, about which she had forgotten. Even though we did not receive a bill from her, we still called her to drop off the bill and pick up her check. We made the payment because it is a part of our process.