Category: Process maintenance

Islands in Your Company: How to Identify Them

At Celaque, we are organized by function. We have six different departments that are structured according to the work that needs to be executed. As we strengthen the organization, we continue to place each role and responsibility within the different departments. We make sure that every operation within the company is within the purview of one of the departments and is part of that group’s systems and processes. Because each department has its own processes and uses the same company-wide systems, it makes adding one more item more efficient.

As we move forward, I have been finding islands of roles/responsibilities that have been operating independently of the departments. Inevitably, in these islands parallel processes have also been developed that don’t fall within each of the department’s main processes. The extra procedures entail an additional effort because they fall outside of the system.

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Business Processes and How to Maintain Them

The one downside to working with processes is that they require maintenance. People move on to different roles or companies, the way the work is done changes and regulations are modified: variation is a constant in business. For processes to remain relevant, a business must plan and prepare for change.

I am reminded of this fact more than ever. We are currently doing an overhaul of all our processes to reorganize them by department and function. As we reclassify the processes, we are also questioning the overall design by department and improving each task. Because we are reprogramming everything for the entire company, it has transitioned into a major project.

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