When a company becomes established, processes are a must. They guarantee consistency and quality, and with time, we rely on them, freeing up space, so we do not have to remember every necessary step of a transaction. As a result, we have more room to think strategically.
Processes capture the state of a company at one point in time, but companies and people are constantly evolving, and processes must do so as well. If processes are not designed to be resilient, they will be too rigid and become either a burden or eventually collapse, losing all the hard work of documentation and implementation.