Your Company Manual and How to Ensure Its Accessibility
A few years ago, I was looking at our firm’s operating manual. It was a 15-page Word document stored on our local server. Despite the amount of work we dedicated to assembling it, nobody ever opened or accessed it. It was the electronic equivalent of an archived file that was ignored by everybody. The manual had pages and pages of useful information, but it was of no practical use because no one referred to it.